Contact information
Whether it’s a question about your order, your subscription, or anything in between — our team is ready.
Email Us →We respond to every inquiry within 1–3 business days. During high-volume periods it may take a little longer — but every message is read and every customer is taken care of.
Hours
Our team operates Monday through Friday. Messages received on weekends or holidays will be handled on the next business day.
Refund & Chargeback Inquiries
For refund requests, or if you’re considering filing a chargeback, email us immediately:
We prioritize these above all other inquiries and process refunds manually and immediately upon verification. Don’t wait on your bank — we’re faster.
If you have an issue with your order — a delay, a missing item, a charge you didn’t expect, anything — please contact us directly before filing a complaint with Shopify, your bank, the BBB, or any other third party.
Every single issue ever brought to us has been resolved faster through direct contact than through any third-party dispute process. We’re a real brand with real people behind it — give us the chance to make it right before going elsewhere.
Third-party complaints don’t speed up your resolution. They slow it down. We can fix your issue today.
Email an Urgent Issue →Managing Your Subscription
Your Palmora subscription is fully in your control. To cancel, skip a month, or make changes:
Order Support
For order status, missing items, or anything order-related — include your order number in your email for the fastest resolution.