Refund policy
Effective May 5, 2026
No fine print. No runaround. If something is wrong with your order, we will make it right — whether that means a replacement, a reship, or a refund. We always lead with the solution that gets your Palmora in your hands as fast as possible.
No Returns — Here’s Why
Palmora does not accept physical returns. Fragrance is intimate — it touches your skin, your air, your space. Out of respect for every customer, we will never resell a product that has been opened or handled by someone else.
You will never be asked to ship anything back to us. That is not how we operate.
When We’ll Make It Right
We resolve issues in the following situations, no questions asked:
Email us with your order number and we’ll take it from there. Expect a response within 1–3 business days. Approved refunds return to your original payment method within 3–5 business days depending on your bank.
Damaged or Defective Items
We move fast, but we need to see it. Email thepalmora@gmail.com and attach a clear photo of the issue.
Once verified, we’ll send you a replacement at no charge. Prefer a refund instead? We’ll honor that too. You keep the product either way.
Wrong Item Received
If you received an item different from what you ordered, we’ll ship the correct one immediately at no charge. Prefer a refund? Just say the word — we’ll process it right away. No return needed.
Missing Items
Ordered three bottles and only two arrived? We’ll ship the missing item(s) right out at no charge. Prefer a refund? We’ll process it instead. Just email us with your order number and what was missing.
Subscription Cancellation Policy
Palmora subscriptions can be canceled starting 7 days after your first box is delivered. This gives you time to actually wear each scent and find the one that becomes yours — not just smell them in the box.
After the 7-day window, you can cancel anytime from your customer portal or by emailing thepalmora@gmail.com. Our team will process your cancellation immediately and send you written confirmation.
Why we have this policy:
Most women find their favorite Palmora scent within the first week of wear. The 7-day window protects both sides — you get a real trial of the product, and we’re protected from preview-only cancellations before you’ve actually experienced what you paid for.
By subscribing to Palmora, you agree to this 7-day post-delivery window before cancellation eligibility. This policy is binding and applies to all subscription orders regardless of channel of purchase.
Shipping Cost on Refunds
If your USPS shipping label has already been generated at the time of your request, the shipping fee is non-refundable. That cost was paid directly to USPS the moment the label was created — it’s a real cost, not a technicality. Your full product amount is refunded.
If no label has been generated yet, you receive everything back — product and shipping.
What We Don’t Refund
If something went wrong and you haven’t heard back from us, a chargeback might feel like the fastest fix. But here’s what most people don’t know — a chargeback takes 30–90 business days to resolve through your bank. That’s months of waiting for money we can put back in your account today.
Email us. We monitor that inbox and process refund requests immediately, manually. No bank dispute. No waiting. Just your money back, fast.
Email a Refund Request →Chargeback abuse policy: Palmora reserves the right to refuse future orders from customers who file chargebacks without first contacting our support team. Fraudulent chargebacks on orders that were fulfilled and delivered as described may be disputed and reported.