Terms of service
Effective May 5, 2026
These Terms govern your use of the Palmora website and any purchase you make through it. By accessing our site or placing an order, you accept these terms in full. If you do not agree, please do not use our website.
Who We Are
Palmora is a California-based luxury fragrance brand with manufacturing and fulfillment in Tampa, Florida. We sell exclusively through our official website. Every product is crafted with intention — and everything we do reflects that standard.
Our Products
We describe every product as accurately as possible. That said:
We reserve the right to limit quantities or discontinue any product at any time.
Placing an Order
When you place an order with Palmora, you confirm that:
We reserve the right to cancel any order at our discretion in cases of suspected fraud, pricing errors, or availability issues. If we cancel your order, a full refund is issued immediately.
Your payment is processed through Shopify’s secure infrastructure. We do not store your full card details.
Pricing
All prices are displayed in US dollars. Pricing is subject to change without notice. Discount codes and promotions cannot be applied retroactively to completed orders.
Subscriptions
Selecting a subscription at checkout means you agree to recurring charges at your selected billing frequency. Everything — pricing, billing date, product selection — is clearly shown to you before you complete your purchase. It is your responsibility to review your cart before submitting.
Full subscription terms, cancellation rights, and skip options are outlined in our Purchase Options Cancellation Policy, which is part of these Terms.
Shipping
Delivery estimates are exactly that — estimates. Palmora is not responsible for carrier delays, weather events, or anything outside our direct control. Our full shipping terms are in our Shipping Policy.
Before initiating a chargeback or payment dispute with your bank or card issuer, you are required to contact Palmora directly at thepalmora@gmail.com with the subject line REFUND REQUEST.
We respond to refund requests with urgency and process them manually and immediately upon verification. A direct refund from us is faster than any bank dispute — chargebacks take 30–90 business days. We can resolve your issue today.
Email a Refund Request →Customers who initiate chargebacks without first contacting Palmora may be permanently restricted from future purchases. Fraudulent chargebacks filed against fulfilled and delivered orders will be disputed and reported.
Arbitration & Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Palmora website shall be resolved through binding individual arbitration under the rules of the American Arbitration Association.
You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Palmora. This does not prevent either party from seeking emergency injunctive relief in a court of competent jurisdiction where necessary.
Our Intellectual Property
Everything on this website belongs to Palmora. The name. The logo. The product names. The photography. The copy. The design. All of it is protected under US copyright and trademark law.
You may not copy, reproduce, distribute, or repurpose any Palmora content without our explicit written permission. We take this seriously.
Limitation of Liability
To the fullest extent permitted by law, Palmora’s liability to you is limited to the value of your specific order. We are not responsible for indirect, incidental, or consequential damages of any kind.
Indemnification
By using our website, you agree to hold Palmora, its team, and its agents harmless from any claims, costs, or damages that arise from your use of our site or any violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be handled in California courts or through arbitration as outlined above.
Changes to These Terms
We may update these Terms at any time. The updated version will be posted here with a new effective date. Continued use of our website constitutes acceptance.